We do not offer refunds. We ask you to consider how we operate to keep prices as low as possible to allow every pet owner in America to protect their pets. Once you pay for your order, we produce a custom PetWill document based on the information you typed. We also produce a custom-engraved Pet ID Tag for each of your pets that you added on the PetWill. It costs us significant money per order to produce these custom Pet ID Tags for the safety and identification of your pets. Additionally, our system creates a custom Online Pet Profile website for each of your pets. Once your order is placed and paid, we cannot refund any moneys due to all of these reasons. This is also written in the terms of use our users agree to before they place orders. We appreciate your cooperation in understanding this policy.