For any other billing errors, you will most likely need to contact your bank and inquire about why the card is not being accepted. When speaking with your bank, please provide them with details for the dates and amounts of the transactions that are not going through.

Possible reasons for a card being declined include:
  1. Amount is over the card's limit or available funds at that time.
  2. A hold on the account.
  3. The bank does not accept transactions from certain websites or online merchants.
  4. The bank will not allow an international transaction without specific approval for the merchant.

PetWill is based in the United States.