PetWill

SHOPPING CART 3

• How do I view my shopping cart?
• How do I add or remove items from my shopping cart?
• I received an email telling me I had items in my shopping cart. How do I retrieve those items and complete my checkout?

PET TRUST DOCUMENT 26

• I forgot my PetWill Pet Trust document password.
• Is the PetWill Pet Trust really a valid legal document in my state?
• Do I really need a PetWill? Won't someone take care of my pet in case something happens?
• I have a will or trust for myself already. Do I still need a PetWill?
• I do not have a trust or will of my own. Should I still get a PetWill for my pets?

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PET ID TAGS 7

• What is the pricing for a PetWill and other products you offer?
• When will I receive my Pet ID Tag?
• What are the dimensions & weight of the large stainless steel Pet ID Tag?
• What are the dimensions & weight of the small stainless steel Pet ID Tag?
• What are the dimensions & weight of the hard plastic Pet ID Tag?

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MY ACCOUNT 6

• How do I create an account?
• How do I Log into my account?
• How do I change my PetWill account password?
• I forgot my PetWill account password. How do I get a new password?
• How do I change my username?

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GIFT A PETWILL 2

• How do I give PetWill as a gift?
• I received a PetWill as a gift. How do I redeem my PetWill gift?

EDIT PETWILL 9

• Where do I find my Pet’s PetWill information?
• How do I add photos to my Pet’s Profile?
• How do I add more Pets to my PetWill?
• How do I edit the information in my existing PetWill?
• Where do I find my Pet’s profile page?

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DONATIONS 2

• Does PetWill make donations to animal shelters and/or animal rescue groups?
• How can I find out who your animal shelter and pet rescue organization partners are in my local area?

BILLING 5

• What forms of payment do you accept?
• What is your pricing for your products?
• Do you offer full or partial refunds?
• My payment was declined. What do I Do?
• What are other payment errors?

AFFILIATE INFO 9

• How do I join the PetWill Affiliate Program?
• How do I login to my PetWill Affiliate Account?
• How do I find out how many people have clicked on my Affiliate link?
• How do I know how many people bought a PetWill from my link?
• How do I get paid and how often do you issue payments?

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ONLINE PROFILE 6

• How do I share my Pet’s Profile with family, friends, caregivers, pet walkers & sitters?
• Where do I find my Online Pet’s Profile page?
• Does my Pet's Online Pet Profile Website get automatically updated when make edits to my PetWill?
• Can I password protect my Online Pet Profile so only I can view it?
• Why don't you offer QR codes or other scanning technology instead of a Online Profile website link?

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