PetWill
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FAQ
SHOPPING CART
3
How do I view my shopping cart?
How do I add or remove items from my shopping cart?
I received an email telling me I had items in my shopping cart. How do I retrieve those items and complete my checkout?
PET TRUST DOCUMENT
26
I forgot my PetWill Pet Trust document password.
Is the PetWill Pet Trust really a valid legal document in my state?
Do I really need a PetWill? Won't someone take care of my pet in case something happens?
I have a will or trust for myself already. Do I still need a PetWill?
I do not have a trust or will of my own. Should I still get a PetWill for my pets?
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PET ID TAGS
7
What is the pricing for a PetWill and other products you offer?
When will I receive my Pet ID Tag?
What are the dimensions & weight of the large stainless steel Pet ID Tag?
What are the dimensions & weight of the small stainless steel Pet ID Tag?
What are the dimensions & weight of the hard plastic Pet ID Tag?
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MY ACCOUNT
6
How do I create an account?
How do I Log into my account?
How do I change my PetWill account password?
I forgot my PetWill account password. How do I get a new password?
How do I change my username?
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GIFT A PETWILL
2
How do I give PetWill as a gift?
I received a PetWill as a gift. How do I redeem my PetWill gift?
EDIT PETWILL
9
Where do I find my Pet’s PetWill information?
How do I add photos to my Pet’s Profile?
How do I add more Pets to my PetWill?
How do I edit the information in my existing PetWill?
Where do I find my Pet’s profile page?
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DONATIONS
2
Does PetWill make donations to animal shelters and/or animal rescue groups?
How can I find out who your animal shelter and pet rescue organization partners are in my local area?
BILLING
5
What forms of payment do you accept?
What is your pricing for your products?
Do you offer full or partial refunds?
My payment was declined. What do I Do?
What are other payment errors?
AFFILIATE INFO
9
How do I join the PetWill Affiliate Program?
How do I login to my PetWill Affiliate Account?
How do I find out how many people have clicked on my Affiliate link?
How do I know how many people bought a PetWill from my link?
How do I get paid and how often do you issue payments?
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ONLINE PROFILE
6
How do I share my Pet’s Profile with family, friends, caregivers, pet walkers & sitters?
Where do I find my Online Pet’s Profile page?
Does my Pet's Online Pet Profile Website get automatically updated when make edits to my PetWill?
Can I password protect my Online Pet Profile so only I can view it?
Why don't you offer QR codes or other scanning technology instead of a Online Profile website link?
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